ACSI can be an extension of your business or a standalone party operating on your behalf.
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For over 30 years, small and medium-size businesses rely on Allied Customer Solutions for all call center collections, support, and sales solutions. We have call center staffs located in both the USA and nearshore in Baja, California. We are your complete end-to-end for all of your business processing operations (BPO).
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Whether the performance is measured by SLA’s, batch track, liquidation, or other customer care parameters, ACSI has the knowledge, experience, training, and work ethic that will boost performance for customers of any size and in any industry.
Why pay more for the same work in the U.S.? ACSI’s nearshore operating center located in Baja can reduce your costs by 50% or more. Whether it’s an hourly rate, per desk fee, or contingency, we provide unsurpassed Baja pricing.
Thanks to California’s close proximity and convenient accessibility, Tijuana residents and workers are familiar with American culture and modern-day English language, allowing for a large, bi-lingual workforce that is available for any size project.
The Baja location mirrors the same technology and data security procedures of its U.S. headquarters in Las Vegas. Unlike most Baja call center competitors, ACSI is Tech Lock certified. It is committed to maintaining an audited, comprehensive information security strategy for all customers.
The Baja workforce is abundant with experienced call center talent which allows ACSI to add staff on an accelerated basis. ACSI has the physical capacity, recruiting capability, and compensation structure to attract, vet, train, and rapidly expand to up to 500 call center professionals.
ACSI’s Baja call center is just a 20 – 30-minute drive from San Diego which gives many customers the convenience to visit the call center if needed. The cities of Tijuana and San Diego work closely together to leverage the benefits that each city has to offer.
ACSI can be a simple extension of your operation or a separate standalone party operating on your behalf. In either scenario, ACSI Baja will help you to exceed your objectives. Examples of short or long-term services that we can provide are:
Inbound/Outbound Calls
1st or 3rd Party Debt Collections
Customer Care
Clicker Agents
Billing
Documents QA Review
Welcome Calls/Exit Interviews
Order Fulfillment
24/7 Security and Surveillance
Tech Lock Certified: PCI DSS 3.2
World Class Telephone, Network, and Internet Capacity
Rent for Class “A” call center space averages $1.60 per square foot. Savings are passed to our customers
Tijuana provides operational redundancy with separate power grid, internet network and emergency services
Integrated systems and software platforms via secure encrypted VPN or Point-to-Point Connections
Allied Collection Services, Inc. (“ACSI”) is TECH LOCK® Certified. ACSI is assessed against the following data security standards, regulations, and laws:
Health Information Protection and Accountability Act (HIPAA)
Gramm-Leach-Bliley Act (GLBA) Safeguards Rule
ISO 27002
FTC Red Flags Rule
Payment Card Industry Data Security Standard (PCI DSS) version 3.2
Massachusetts Standards for the Protection of Personal Information of Residents of the Commonwealth (Mass 201 CMR 17.00)
Nevada Security of Personal Information (NRS 603A)
